EDRIdentify, contain, respond, and stop malicious activity on endpoints
SIEM powered by PerchCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
Risk Assessment & Dark Web MonitoringIdentify and quantify unknown cyber risks and vulnerabilities
Cloud App SecurityMonitor and manage security risk for SaaS apps
SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
Policy ManagementCreate, deploy, and manage client security policies and profiles
The Service Desk KPIs Top TSPs Rely on for Success & How to Use Them in Your Business
Learn which service desk metrics help you measure your efficiency.
Having visibility into the performance of your service desk gives you insight into what areas need improvements to provide the support your clients expect.
The most successful TSPs rely on key performance indicators (KPIs) to gain insight into service desk functions and make investments to enable techs to succeed. This eBook will focus on seven KPIs used by top TSPs to measure service desk efficiency and what you can do to help your techs turn your service desk and support into a true differentiator for your company.