Give customers the immediate response they want
Reassure your customers that, no matter the issue, you’re only a click away.
Help more customers with fewer resources. Amp up your utilization rates by having your techs use chat to communicate with multiple customers at once.
By having your chats recorded on an existing ticket, you can have accountability, visibility, and more accuracy.
Use chat for more than just your service desk. Set up queues for sales, billing, and more.