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ConnectWise Manage: Professional service automation software

Streamline your operations with a proven PSA solution

Key insights are missing, teams can’t communicate, and revenue is flat—these issues are a recipe for disaster. ConnectWise Manage is an award-winning professional services automation (PSA) solution that connects your entire operation. It creates a single view via a single data layer, so you can clarify and streamline what’s actually happening in your business.

Dive into key features and benefits of ConnectWise Manage

Help desk

It’s human nature to take the path of least resistance and focus on simple versus difficult tasks. Our help desk automation and workflow functionality is designed to streamline support operations by keeping your help desk responsive and productive no matter how challenging the issue is.

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Cloud billing

You’ve got your services billing under control, but what about billing for your clients’ cloud services? Cloud billing helps you easily manage, monitor, and bill for other public cloud services such as Microsoft 365® and Cisco Cloud Solutions®.

Explore Cloud Billing features >>
marketing icon Sales & marketing

The competitive landscape has made the window of opportunity for growing your business more challenging. Our sales and marketing features put you in control of generating leads, so you can build a stronger, more predictable pipeline, and improve communication with prospects to ensure high conversion rates.

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procurement icon Procurement

Supplier operations can be hit and miss, making the procurement process far more challenging. The procurement feature optimizes your internal purchasing and receiving workflows to keep your operations department and customers in the know.

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timetracking icon Time tracking & billing

Time tracking and billing is designed to reduce revenue loss and client skepticism. It simplifies the task of tracking your team’s billable hours by the minute—by client, project, and tasks, including detailed notes to avoid client audits.

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project management icon Project management

Don’t miss a beat. Project management gives you what your team needs to track the progress of multi-faceted projects and project milestones, so you can deliver what you promise to your clients on time and on budget.

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reporting icon Reporting

Knowledge and visibility are key components of a successful IT service provider. Leverage the ConnectWise Manage Reporting engine to make data-driven decisions with insights and metrics across all areas of your business.

Explore Reporting features >>

What can ConnectWise Manage do for you?

Improve internal communication

ConnectWise Manage connects the dots in your business operation to improve internal communication. It keeps your teams in the know, so they can move in the same direction and increasing management’s confidence in the ability to sustain and grow a happy customer base.

Enhance the customer experience

Communication is a two-way street. ConnectWise Manage boosts customer satisfaction via improving staff accountability. Additionally, the ConnectWise Customer Portal offers clients a more efficient and effective way to interact with your teams.

Experience peace of mind

ConnectWise Manage gives your teams the PSA tools they need to perform their jobs effectively and provide the best customer service experience possible. It gives management overall visibility of the service and sales pipeline, reducing the time needed to oversee day-to-day staff activity.  

Increase revenue & decrease costs

For your operations and finance teams, ConnectWise Manage streamlines the procurement time and billing process, ultimately improving revenue and decreasing costs through efficiencies.

 

“ConnectWise Manage drives accountability from a time standpoint and makes sure customer requests are addressed efficiently. Thanks to ConnectWise Manage, we saw a significant improvement in productivity for the entire tech team."

Dan King, President, K2 Technologies
For your operations and finance teams, ConnectWise Manage streamlines the procurement time and billing process, ultimately improving revenue and decreasing costs through efficiencies.

Don’t be another statistic. See how to take back control of your help desk and other areas with ConnectWise Manage.

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Our staff becomes your staff without the extra costs

ConnectWise Assist icon

The ConnectWise Dedicated Tech service offering secures diverse expertise for your organization without the extensive hiring process.

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